You can arrange an appointment with your doctor or the practice nurse by using our Klinik patient triage system using the link:
Klinik Access is an online consultation service and appointment solution that makes it possible for our patients to contact us from a computer, a smartphone, or a tablet through the GP practice website. Our reception team also have access to Klinik and if you telephone the practice you will be taken through the same questions and triage system that our online users will experience.
Using the service does not require login or registration. You can use Klinik to seek self-help, request an appointment, request test results, raise enquiries about your medication, request repeat prescriptions and much more.
Please note: for some aspects of Klinik, such as requesting repeat medication, you will be directed to your secure SystmOnline account so please ensure you are signed up for that service to make your online experience smoother.
You will almost certainly find it quicker to ask your question online rather than waiting to speak to one of the reception team.
If you would like to speak to a doctor or healthcare professional on the telephone, please arrange a time slot by calling our appointment line 01908 617111.
The receptionist will talk you through the Klinik form and the request will go to the clinician or an appointment made and confirmed to you by text.
Please be aware that unfortunately the doctor will only be able to try to call you TWICE and will then stop trying due to time constraints.
Acute prescriptions produced during telephone consultations will be sent via ETP (electronic transfer process) to your chosen Pharmacist, if you have not set this up please contact us to do so.
Telephone calls will be recorded for quality and training purposes. As with all consultations, confidentiality will be maintained at all times.
These are available for pre-bookable appointments only - this will allow for those who find it difficult to visit their doctor during the week to access a GP at the weekend.
Housebound patients and those too ill to attend the Medical Centre may request a home visit by completing a Klinik request which will be triaged by a clinician.
This request should include brief details of the problem so the doctor may judge the urgency of the visit.
Sometimes patients ask if we can provide a chaperone to accompany them if they are having an examination with their GP.
This notice is to advise patients we can provide that service.
If you would like a chaperone, please ask your GP.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Please use Klinik to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
It may be helpful to understand:
In general, your usual doctor will manage your day to day medical needs including prescriptions, administration, paperwork and test results.
In certain cases you may be seeing a different doctor for a specific reason and normally that doctor will manage that condition and any tests or prescriptions or referrals associated with it. Overall you will still be regarded as a patient of your usual doctor for everything else.
We do recognise that some patients prefer to see a specific doctor for certain kinds of condition, and there is no restriction on patients booking to see that doctor to discuss that condition. This does not change your status with your usual doctor by doing this.
In general we do not encourage patients to make appointments to discuss changing their doctor, as this is best carried out by the administration department – we will always try and accommodate a request for a change of named usual doctor please make your request in writing to the Patient Services Manager.
We are a training practice and have a GP registrar working with us undertaking their advanced training in General Practice. Registrars are qualified doctors who have had considerable hospital experience and generally stay with us for up to 12 months.
We also have medical students, junior doctors and nurses undergoing training with us from time to time.