Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 8am to 6.30pm.
• phone us on 01908 617111, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am to 6.30pm.
• phone us on 01908 617111, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Saturday Consultations (every other week)

These are available for pre-bookable appointments only – this will allow for those who find it difficult to visit their doctor during the week to access a GP at the weekend.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system
• phone us on 01908 617111, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Chaperone

Sometimes patients ask if we can provide a chaperone to accompany them if they are having an examination with their GP.  

This notice is to advise patients we can provide that service.

If you would like a chaperone, please ask your GP. 

Home visits

Housebound patients and those too ill to attend the Medical Centre may request a home visit by using the AccuRx online patient service, the request will then be triaged by a clinician.

This request should include brief details of the problem so the doctor may judge the urgency of the visit.

Training Practice

We are a training practice and have GP registrars working with us undertaking their advanced training in General Practice. Registrars are qualified doctors who have had considerable hospital experience and generally stay with us for up to 12 months.

We also have medical students, junior doctors and nurses and other health professionals undergoing training with us from time to time.

Call Recording

Our telephone system records all telephone calls.  Recordings are retained for up to three years, and are used periodically for the purposes of seeking clarification where there is a dispute as to what was said and for staff training.  Access to these recordings is restricted to named senior staff.