NHS Friends and Family Results

What you had to tell us

We asked... "Please can you tell us why you gave that response?"

Comment	Date
It has taken 6 weeks just to get a telephone appointment. On the registration forms I filled out I ticked a box that asked if I wanted an initial check up appointment with an HIV test, this was ignored and then denied when I asked about it later	Monday 18 September
Visted Willen surgery recently for patient nurse. Was professional, helpful and gave me good care. One thing not so good is when requesting a telephone conversation with my own Dr, many weeks ago it would of been a very long wait many weeks for this. I found this unacceptable really.	Sunday 17 September
Once you can make contact with a doctor or nurse, the service is excellent. Phones not so. Went from 8th in queue to first in 31 minutes!	Sunday 17 September
Very efficient and friendly	Sunday 17 September
Great service, friendly staff	Saturday 16 September