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NHS Friends and Family Results

Answer Total
Very Good 1971
Neither Good Nor Poor 408
Good 1132
Very Poor 191
Poor 228
Don't Know 40
Results in bar chart format

What you had to tell us

We asked... "Please can you tell us why you gave that response?"

Comment Date
It has taken 6 weeks just to get a telephone appointment. On the registration forms I filled out I ticked a box that asked if I wanted an initial check up appointment with an HIV test, this was ignored and then denied when I asked about it later Monday 18 September
Visted Willen surgery recently for patient nurse. Was professional, helpful and gave me good care. One thing not so good is when requesting a telephone conversation with my own Dr, many weeks ago it would of been a very long wait many weeks for this. I found this unacceptable really. Sunday 17 September
Once you can make contact with a doctor or nurse, the service is excellent. Phones not so. Went from 8th in queue to first in 31 minutes! Sunday 17 September
Very efficient and friendly Sunday 17 September
Great service, friendly staff Saturday 16 September