NEW Communication for Patients

New Telephone System

As of 25th April 2024 we are introducing a new telephone system. The aim of bringing in this new system is to improve patient experience when accessing the practice and increase efficiency.

We would still encourage patients to go onto our website (www.npmc.nhs.uk) and use the online consultation tool, Accurx, to make contact but if you feel that you do need to telephone the practice, you will be able to do so on the same telephone number, 01908 611767.

The main difference you will see is an automated front-of-queue call back, when a certain number of callers are in the queue, you will be given the option to request a call back from us instead of queuing on the telephone system; once you reach number one in the queue the new system will automatically call you.

Planned Care in Bedfordshire, Luton & Milton Keynes (BLMK)

The impact of COVID-19 saw a drastic reduction in routine care being delivered across the whole of the NHS.  Nationally, this added to existing backlogs of care episodes already outstanding.  The Integrated Care Board for BLMK (formerly the Clinical Commissioning Group) and Milton Keynes Hospital have put together information to provide support to patients living in the BLMK area whilst waiting for treatment, see below.

We would encourage anyone waiting for planned care to look at the websites below first, where you will hopefully find all the information you need.  If you cannot find what you are looking for or require further information, please contact your GP practice or the hospital.

My Hospital Journey

A web page has been developed, which is available on the Milton Keynes Hospital website to provide you with information on why there are long waits in the system in certain departments, what is being done to reduce the waiting lists, how we are working to keep you safe when attending hospital for appointments, how and when you will be communicated with, how you can manage your condition while you wait, and how you can prepare for surgery to ensure you are fit enough for it to proceed when your appointment is issued to avoid any further delays.

Please visit My Hospital Journey – Milton Keynes University Hospital (mkuh.nhs.uk)

There is also information on these pages where you can follow a link to view average waiting time information for each department and find further help whilst you are waiting, including links to information about the NHS App and the platforms developed by NHS England/NHS Improvement: My Planned Care and Decision Support tools. More information on these platforms are detailed below:

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone and iPad/tablet, including ordering/managing prescriptions/repeat prescriptions, viewing health information, managing appointments and referrals, and much, much more.

You can also access the NHS App services from the browser on your desktop or laptop computer. To find out more about what the NHS App can offer simply go to: www.nhs.uk/nhs-app.

My Planned Care

This online platform contains average waiting time information for 1st Outpatient Appointment and further Treatment for each speciality under the Hospital Trust.

The platform includes helpful advice and information such as how to manage pain, finding mental health support, keeping healthy, and information for accessing financial help and other local support whilst you wait.  It can also help you to prepare for your appointment or operation, including how to form a plan for your care and treatment alongside your healthcare professional.

Updated weekly, the site is easy-to-use and has ‘open-access’ so carers, friends, relatives and NHS teams can also easily access this information.

Milton Keynes University Hospital NHS Foundation Trust – My Planned Care NHS

Decision Support Tool

NHS England has added new information to their website to support shared decision making between you, as a patient, and your clinician. We hope you will find they are useful before, during or between consultations, depending on your care pathway.  They can help you to understand your condition, the treatment options available to you and support you to make a decision on the best treatment option for you depending on your personal circumstances and desired outcome.

NHS England » Decision support tools: making a decision about a health condition

NHS App and SystmOnline

As a result of the system merge last week, we have been made aware that Kingfisher patients may be experiencing problems accessing their data on the NHS App and re-ordering repeat prescriptions via the NHS App and SystmOnline. Please see instructions below on how to correct this:

For patients to reconnect to the NHS App or to gain access to SystmOnline, the patient will need to come into any of the three surgeries with photographic ID so that the Receptionist can give them the information they need to reset the NHS App or a new username and password for SystmOnline.

Please accept our apologies for this change, this appears to be a consequence of the system merge and will mean your access needs to be reset.

How to contact us - NPMC, NPMC@Willen and NPMC@Kingfisher

After Kingfisher Surgery became a branch surgery of Newport Pagnell Medical Centre on 1st April 2024, we have received some feedback that not all patients from Kingfisher are aware of how to contact NPMC, NPMC is the main site with NPMC@Willen and NPMC@Kingfisher as branch practices. We are working from all three of these sites and if you contact us for an appointment you may be offered one at any of these locations.

If you need to make an appointment, or have a query, you can go to the NPMC website, www.npmc.nhs.uk.  On the front homepage of our website you will see a button for "Accurx Online Patient Service (click here to make appointments)".  Please click on that button and you will be asked to fill out some information about yourself and your query/request.  Once submitted, your request will be reviewed, and if appropriate, triaged and you will be contacted.

If you have the NHS app you can also use this to make appointments, order repeat prescriptions, nominate a pharmacy as well as other administrative functions like finding your NHS number. Please visit our website, on the "Appointments Information" button and you will find further information about how to use the NHS app.

If you feel you need to speak to someone then you can contact the practice on 01908 611767, this line operates for all sites.  We do operate a queuing system so you will be held on the line until your call can be taken.  We are expecting a new telephone system to be implemented w/c 22nd April 2024 which will give patients more functions to support contacting the practice, and allow us to call you back rather than keep you holding in a queue, further information will be communicated to patients regarding this later this month.

INFORMATION FOR PATIENTS REGARDING NPMC AND KINGFISHER SURGERY

Kingfisher Surgery has now become a branch of Newport Pagnell Medical Centre and we have been working hard to ensure we provide a full service to all patients; since we opened on 2nd April 2024, we have experienced IT problems and have now been informed that the Kingfisher telephone number (01908 618265) is still operational, and patients have been waiting online. This telephone number should have been disconnected from 1st April 2024 and patients are being asked to contact the main NPMC site on 01908 611767 to speak to the Reception team. Please accept our apologies that this error has occurred, we are working with the previous management group to ensure the number is disconnected.

 

Please click HERE for important information regarding the opening of the Kingfisher Surgery site, there will be a delay with opening this site due to essential works that need to be carried out

 

Please click HERE  for important information regarding the procurements of Kingfisher Surgery

New Telephone Service - Voice Connect

From 7th March we will offer a new service, Voice Connect.  This is an automated telephone service that works alongside our Accurx triage system.

You will be able to check and cancel appointments and order prescriptions using a unique PIN.  Please ask at reception  for more information.

voice

Primary Impact Team

Primary Impact Team -  we are part of your GP surgery and work with other community services to help you remain living well at home.
We are a group of healthcare professionals that provide additional services to support your GP surgery in proactively keeping you well. 
We offer support to patients over the age of 18 who require assistance with health and social care needs to improve their health and wellbeing.
We can offer home visits, in surgery visits, face to face or on the telephone.

Please use this link for an information leaflet

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YOUR WELLBEING MATTERS TO US

Are you 18+ and experiencing:

Social isolation?   Mental Health difficulties?

Homelessness?    Long term conditions?

Housing issues?   Bereavement? 

Employment issues?    

Cost of Living difficulties/finance issues?

Please come and join us on

the first Wednesday every month in the Mead Centre, Newport Pagnell

1pm till 3pm 

for our social prescribing drop-in session.

We can discuss your worries and issues to hopefully support you moving forward.

This can be an informal chat or if you prefer more privacy, we can arrange an appointment in Newport Pagnell Medical Centre or Kingfisher surgery.

 

PPG Newsletters

Please have a read of our latest newsletter below:
July 2023 PPG Newsletter

 

Previous newsletters:
April 2023 PPG Newsletter
January 2023 PPG Newsletter

Accurx Patient Triage System

Heads up - Did you know that you can submit requests to your Practice using the NHS app?

 

What is the NHS app and how can it help you?  Click HERE for information. 

What can I do with the NHS App?

How to order a repeat prescription using the NHS app

Primary Care Access Bulletin for Milton Keynes